Exceptional Plastic Surgery Care in a Virtual World Sat, Oct 29 4:30-6:00 p.m. EDT

Virtual care continues to gain widespread adoption to deliver convenient and exceptional care to patients regardless of location. Currently, questions remain which platforms are available to deliver virtual care and ensuring they are HIPAA compliant and acceptable medicolegally. While no best practice exists at present for virtual care, the goal of this panel is to identify the strategies necessary to improve the quality of care delivered. Ultimately, the goal is for virtual care to provide an exceptional care experience for new consultations and follow up visits that mimic the in person visit and can serve as an adequate replacement where appropriate. Physician and physician extenders use a myriad of options to deliver virtual care. While convenient, there remains limitations on how to successfully implement the options available and ensure an effective exam by video. The goal of this panel is to help providers shape their virtual appointments to be a successful encounter and extend its opportunity for use. During the height of the COVID-19 pandemic, the technologies available were stretched to deliver timely medical care while maintaining provider and patient safety. One area where this was exceptionally relevant was the switch from in person visits to virtual care for plastic surgery. While previously being in the periphery of care delivered and used primarily as a vehicle to deliver care for patients located remotely, virtual care has gained traction for nearly all visits regardless of patient location and continues to remain an effective way to deliver medical care. In addition, patients are more receptive to virtual care as technology has improved connectivity and made virtual care more convenient. While the in person visit remains the gold standard of medical care, many attributes can be translated into the virtual patient care setting making the virtual appointment an effective way to deliver exceptional care. At present, there remains confusion how to best implement a virtual care appointment and how to successfully navigate a successful virtual exam. Questions remain which technologic platforms are available to deliver HIPAA compliant care and ensuring care provided is appropriate medicolegally. A wide variety of options exist but it remains unclear if the quality of care provided is satisfactory. This panel is designed to help physician and physician extenders navigate virtual care and identify the steps necessary to provide exceptional care in a virtual setting.

At the end of this activity, participants will be able to:

  1. Identify the steps to create a successful virtual appointment.
  2. List the HIPAA compliant portals available for a virtual appointment.
  3. Discuss the medicolegal aspects of providing care in a virtual setting.
  4. Outline the process necessary to ensure quality of care provided.

Accreditation: The American Society of Plastic Surgeons® (ASPS) is accredited by the Accreditation Council for Continuing Education to provide continuing medical education for physicians.

Designation: The ASPS designates this live activity for a maximum of 1.5 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

*Programming, faculty and schedule are subject to change.