What You Don't Know About Communication That Could Help Your Practice...And Your Life! Sun, Sep 30 10:00-11:00 a.m.

Medical professionals seek to improve the well-being of patients while maintaining a well-run practice. Plastic surgeons, in particular, interact with their clients around emotionally-charged issues of appearance and self-image, in the service of bringing about changes that will endure beyond the medical setting. Managing these interactions effectively requires a high level of sensitivity to competing perspectives and interests, and can be fraught with difficulty. Maximizing patient satisfaction, and avoiding expensive legal fallout, often depends on the practioner's ability to communicate and resolve conflict successfully.

The goal of this session is to draw upon the latest research on interpersonal communication to describe the common problems that can arise in these sensitive interactions. Through real-world examples, we will explain how our efforts to communicate with patients and peers, however well-intentioned, can often go awry. We will identify common misconceptions about how to manage conflict, and offer several empirically validated principles to improve how medical professionals influence patients and peers, and bring about lasting change in patient behavior.

The principles articulated in this session generalize far beyond the medical setting. Learning to navigate differences efficiently can benefit interactions in the office, at home, and in the professional arena.

At the end of this activity, participants will be able to:

  1. Identify the common pitfalls that plague interactions in emotionally-charged contexts.
  2. Discuss the principles of effective conflict resolution.
  3. Apply the principles of effective conflict resolution in real-world settings.

Program Subject to Change.

Accreditation: The American Society of Plastic Surgeons® (ASPS) is accredited by the Accreditation Council for Continuing Education to provide continuing medical education for physicians.

Designation: The ASPS designates this live activity for a maximum of 1 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.